Employment @ RAIHN

RAIHN is currently accepting applications for the following position. Please send COVER LETTER & resumes by December 20, 2018 to director@raihn.org.

Title: Part-Time Case Manager

Job Summary: Provide case management for (1) families who have moved from shelter into permanent housing, and (2) families in the HUMI program.

Hours: 25 hours per week, including some Saturdays as needed.

The Rochester Area Interfaith Hospitality Network (RAIHN) is a not-for-profit, interfaith, culturally-competent organization of faith communities that assists homeless families to achieve sustainable independence by supporting them with tailored services including shelter, food, personalized case management, and a diverse network of caring volunteers.


  • Provide case management support with housing, employment, finances, advocacy, etc. to help maintain long-term permanent housing. This position will (1) support RAIHN families after they transition out of shelter into permanent, independent housing, as it is necessary to have systematic contact with the families to monitor/ensure their stability and progress; (2) determine those families eligible to participate in the HUMI program (Help Us Move In) and provide case management to ensure the continued stability of these families.

  • Conduct strengths-based assessment of barriers, and work in partnership with families to develop a plan for securing and maintaining housing.

  • Provide advocacy-based case-management to families to support the maintenance of housing, including an understanding of how to be a good tenant, budgeting, and other skills needed for independent living.

  • Maintain knowledge of Monroe County resources and provide appropriate referrals to address barriers to stable housing and employment (i.e., medical, mental health, chemical dependency, domestic violence, education, immigration, etc.).

  • Screen incoming calls for HUMI and determine eligibility for enrollment in the program.

  • Maintain and develop a prevention eviction program as part of HUMI by partnering with area landlords and community agencies to promote the maintenance of stable housing.

  • Ensure timely and accurate collection of program data through FPForce and HUMI spreadsheets to document interventions and track successes.

  • Provide a monthly summary report of outcomes to Program Director and Network Director.

  • Assist with Day Center operations, including opening & closing, telephone coverage, and stocking supplies.

  • Assist with ongoing continuous quality improvement to enhance program operations, including problem solving and helping to develop program systems or procedures.

  • Participate in bi-weekly staff meetings and relevant community meetings, as requested.

  • Other duties as assigned.

Minimal Qualifications:

  • Bachelor’s degree in Human Services, Social Work, or a related field; experience accepted in lieu of degree.

  • Minimum of two years of case management experience working in social work or human services.

  • Detail oriented and ability to perform organizational duties with a high level of accuracy.

  • Ability to multi-task and prioritize duties.

  • Demonstrate quality communication and listening skills.

  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively using a client-centered, non-judgmental, strength-based approach.

  • Ability to maintain absolute confidentiality in regards to client information and records.

  • Ability to document work in a timely fashion.

  • Proficiency and experience with PC’s and Microsoft applications.

  • Bilingual preferred.

  • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.

  • Continuous use of a reliable, registered and insured vehicle.

  • Applicant must successfully pass required background checks prior to an offer of employment.

Send cover letter and resume to director@raihn.org by December 20, 2018.